Terms of Service for Service Providers
Effective Date: May 20, 2025
Welcome to Our Village. By registering as a service provider on our platform, you agree to abide by the following terms and conditions. These rules are in place to maintain a safe, professional, and respectful environment for all users.
1. Profile and Contact Information
- You may not include any personal contact information such as email addresses, phone numbers, social media handles, websites, or any external links in your profile or bio.
- Any profile found in violation of this rule will be subject to immediate deactivation without prior notice.
2. Profile Image Requirements
- All profile photos must be:
- A clear, well-lit, and recent image of yourself.
- Professional in appearance — no filters, sunglasses, group photos, or obscured faces.
- Failure to maintain a professional image may result in your profile being flagged or removed.
3. Professional Conduct
- Providers are expected to:
- Arrive on time for all scheduled jobs.
- Maintain appropriate personal hygiene and clean, suitable attire.
- Act in a professional and respectful manner at all times.
- Repeated lateness, cancellations, or reports of unprofessional behavior may result in removal from the platform.
4. Appropriate Messaging and Use of Platform
- Any use of the messaging system for:
- Inappropriate, harassing, or offensive communication
- Illegal activity
- Soliciting users for services outside the scope of the platform
will result in immediate suspension or permanent removal.
- Our messaging system is monitored and subject to moderation to ensure compliance with community guidelines.
5. Grounds for Termination
We reserve the right to remove or deactivate provider accounts at our sole discretion for any of the following reasons:
- Violation of any terms outlined in this document.
- Multiple complaints or negative reviews from clients.
- Attempting to circumvent the platform to arrange off-app transactions where prohibited.
6. Modifications to Terms
These Terms of Service may be updated periodically. Providers will be notified of any major changes. Continued use of the platform implies acceptance of the updated terms.
7. Background Checks
All providers on the Our Village app are required to have a current background check and/or driving record check upon sign up. If a provider has completed a background check in the last 12 months, send proof to helpdesk@ourvillageapp.org to waive the background check requirement.
Background checks are non-refundable and range from $15 to $25 depending on your services offered. If a background check returns criminal or other history as deemed ineligible for participation, a provider may not offer services on Our Village.
Our Village reserves the right to determine, at any time, a providers eligibility to offer services on the platform.
7. Contact
For questions or to report violations, please contact us at: helpdesk@ourvillageapp.org
