Welcome to the Our Village Help Center! Here, you’ll find answers to common questions, guides to help you get started, and support options if you need further assistance.
Our Village is a community-driven platform where service providers and service seekers connect. Providers offer a range of services, and seekers can easily find and book these services through our app.
Download the App: Our app is available on both iOS and Android platforms. You can download them HERE
Create an Account: Open the app and follow the prompts to create your account. You’ll need a valid email address and a secure password.
Complete Your Profile: Fill in your profile details to start using the app. Service providers should include information about their services, availability and rates and complete a background check.
How do I book a service?
Browse Services: Use the search function to find the service you need.
Select a Provider: Review the profiles and ratings of available providers and easily see their price and availability.
Book a Service: Choose a date and time, then confirm your booking.
Post a Job Ad: Allow Village Providers apply and you can decide who to hire.
Quick Hire Job Post: Post a job in an emergency to quickly find candidates who are available near you as a push notification.
How do I pay for a service?
Currently, we are allowing our users to pay one another using their own methods of payments. There are no current payment methods as we are in our initial public launch phase.
How do I offer my services on Our Village?
Sign Up: Create a provider account and complete your profile.
List Your Services: Add details about the services you offer, including descriptions, rates, and availability.
Receive Bookings: Manage your bookings through the app and get paid for your services.
Promotions Feature: Post a promotion for the followers in your village to see, to get more business!
What fees do I need to pay?
Our Village charges a 12% fee per transaction, which is deducted from your earnings. This fee covers payment processing. Village Seekers will also have a small operations fee of 4% at booking.
Our Village is committed to prioritizing the safety and security of our community. Conducting background checks is an important step to ensure trust and reliability among our users.
What Does the Background Check Include?
For anyone offering transportation services, a Motor Vehicle Report must also be completed and cleared. This checks your driving history for any drug or alcohol or major traffic offenses.
Privacy and Security
We take privacy seriously. All background check information is securely handled and only shared with relevant parties. Providers must give explicit consent for each background check.
Our Village is dedicated to safety. We background check all Village Providers as safety measures in order to keep everyone safe on the platform. Please know that background checks
Understanding background checks
Issues with your background check
If you think there’s an error or missing info in your background check:
If your background information has changed, inform the vendor:
The vendor will review your information and, if necessary, send an updated report to Our Village, Our Village will then re-evaluate your eligibility based on the revised report
If you find mistakes or incomplete details in your background check report, follow these steps to dispute the errors:
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If you need further assistance, our support team is here to help.
Thank you for being a part of Our Village community. We’re here to support you every step of the wayE
