Support

Welcome to the Our Village Help Center! Here, you’ll find answers to common questions, guides to help you get started, and support options if you need further assistance.

What is Our Village app

Our Village is a community-driven platform where service providers and service seekers connect. Providers offer a range of services, and seekers can easily find and book these services through our app.

How to sign up

Download the App: Our app is available on both iOS and Android platforms. Search for “Our Village” in your app store.
Create an Account: Open the app and follow the prompts to create your account. You’ll need a valid email address and a secure password.
Complete Your Profile: Fill in your profile details to start using the app. Service providers should include information about their services and rates.

Frequently Asked Questions (FAQs)

(Seekers) How do I book a service?

Browse Services: Use the search function to find the service you need.
Select a Provider: Review the profiles and ratings of available providers.
Book a Service: Choose a date and time, then confirm your booking.
Post a Job Ad: Allow Village Providers apply and you can decide who to hire.

(Seekers) How do I pay for a service?

Payments are made through the app using Stripe Connect. When you book a service, you’ll be prompted to enter your payment details. A small platform fee of 2.9% will be applied to each transaction, plus a $ .30 transaction fee.

(Providers) How do I offer my services on Our Village?

Sign Up: Create a provider account and complete your profile.
List Your Services: Add details about the services you offer, including descriptions, rates, and availability.
Receive Bookings: Manage your bookings through the app and get paid for your services.

(Providers) What fees do I need to pay?

Our Village charges a 12% fee per transaction, which is deducted from your earnings. This fee covers payment processing through Stripe Connect.

Guides & Tutorials

How to Use Our Village App

Video Tutorial: Watch our step-by-step video guide on how to navigate the app, book services, and manage your account.
User Manual: Download our comprehensive user manual for detailed instructions.

Background Checks

Our Village is committed to prioritizing the safety and security of our community. Conducting background checks is an important step to ensure trust and reliability among our users.

How to conduct a Background Check

Navigate to the Provider’s Profile: Open the app and go to the profile of the service provider you are interested in.
Request Background Check: Click on the “Request Background Check” button. This will prompt the provider to undergo a background check if they haven’t already.
Provider’s Consent: The provider will be notified and must consent to the background check.
Processing: Our Village partners with a third-party service to conduct comprehensive background checks. This process typically takes anywhere from 5 minutes to 48 hours, depending on the timeline of the jurisdiction’s court response.
Review Results: Once the background check is complete, you will be notified and can review the results directly in the app.

What Does the Background Check Include?

Identity Verification: Confirms the provider’s identity using government-issued ID.
Criminal Record Check: Searches for any criminal records at the county, state, and federal levels.
Sex Offender Registry Check: Ensures the provider is not listed on any sex offender registries.

For anyone offering transportation services, a Motor Vehicle Report must also be completed and cleared. This checks your driving history for any drug or alcohol or major traffic offenses.

Privacy and Security

We take privacy seriously. All background check information is securely handled and only shared with relevant parties. Providers must give explicit consent for each background check.

Contact Support

If you need further assistance, our support team is here to help.

Email: helpdesk@ourvillageapp.org
Phone: 817-212-9959