When it comes to finding trusted support for your family, we know that safety and reliability are your top concerns. That’s why we’ve implemented comprehensive standards and verification processes to ensure every provider on our platform meets the highest quality benchmarks. Here’s what you need to know about the protections we have in place.
Background Check Verification System
The Gold Checkmark Guarantee Look for the gold checkmark on provider profiles – this is your assurance that a provider has completed and passed our comprehensive background check process. Providers without this verification cannot apply to jobs posted on our platform, giving you immediate peace of mind when browsing qualified candidates.
What if a provider doesn’t have a gold checkmark yet? While unverified providers cannot apply to your job postings, you can still reach out to them directly if their profile interests you. Simply message them and request that they complete their background check before moving forward with any arrangements.
Financial Responsibility and Commitment
We believe that providers who are serious about their work will invest in proper verification. That’s why providers pay for their own background checks – demonstrating their commitment to transparency and professionalism from the start.
Zero-Tolerance Safety Policy
Our platform maintains strict standards regarding criminal history. We do not permit providers with any record of:
- Theft
- Assault
- Sexual misconduct
- Any other criminal offenses
This zero-tolerance approach ensures that only individuals with clean records can join our community of trusted providers.
Enhanced Transportation Safety
For families seeking transportation services, we go the extra mile. Transportation providers undergo additional driving record checks beyond the standard background verification, ensuring your children are safe whether they’re being driven to school, activities, or appointments.
24/7 Support and Mediation
Your comfort and safety don’t end once you’ve hired a provider. Our support team is available around the clock to address any concerns that may arise. If a provider ever makes you feel uncomfortable or if any issues develop, simply reach out to Our Village support immediately. We’re here to mediate and resolve any situation to ensure your family’s well-being.
Transparency Through Reviews and Ratings
Every provider profile includes ratings and reviews from other families, giving you valuable insights into their experience, reliability, and quality of care. This community feedback system helps you make informed decisions and builds trust within our platform.
Your Peace of Mind Matters
These standards aren’t just policies – they’re our commitment to creating a safe, trustworthy environment where families can connect with quality providers. We understand that inviting someone into your home and trusting them with your children’s care is a significant decision, and we’ve designed every aspect of our verification process with that responsibility in mind.
When you choose providers through our platform, you’re not just hiring help – you’re gaining access to a thoroughly vetted community of professionals who share our commitment to safety, quality, and family well-being.
Have questions about our provider standards or need assistance finding the right support for your family? Our team is here to help 24/7. Contact Our Village support anytime for personalized assistance.
